Terms of Service

1. Parties

OMGlens (also written OMG Lens) is provided by OMG Infotech Inc., a corporation incorporated in Delaware, USA, 2866 Burrows Ln, Ellicott City, MD 21043, USA (“we”, “us”). “You” or the “Customer” means the business or organisation that opens the account, and the person accepting these terms confirms they have authority to bind it. “Service” means the OMGlens mobile app, SDK, scanning API, admin console and related documentation.

A separate written agreement (for example an Enterprise order form) takes priority over these terms where they differ.

2. Accounts and eligibility

• The Service is for business use only, by people aged 18 or over. It is not for personal or household use.
• Give accurate account and billing details and keep them up to date.
• You are responsible for everyone you give access to (staff, admins and the apps that hold your licence keys), for keeping passwords and licence keys secret, and for everything done with them. Tell us at once at hello@omglens.com if you think a key or account has been misused.

3. Licence and plans

While your account is in good standing, we grant you a non-exclusive, non-transferable, revocable licence to use the Service, and to build the SDK into your own apps, for your internal business purposes within your plan’s limits.

Successful scans count toward your monthly allowance. Failed captures are free. Prices in USD, excluding tax. Each plan’s app, device and feature limits, overage rate (where offered) and optional add-ons (such as Data Encryption and Explain) are shown on our pricing page and in your admin console when you subscribe. Unused scans do not carry over to the next month.

You may not copy, resell, sublicense or rent the Service; reverse engineer it except where the law allows; use it to build a competing product; get around plan limits, licence checks or security; or remove our notices from the SDK.

4. Acceptable use

You must use the Service lawfully. In particular:

• Lawful basis and consent. You are responsible for having a lawful basis to scan each person’s identity or other document, and for giving them any notice and getting any consent the law requires (for example guest-registration, data-protection and biometric-privacy laws, or a guardian’s consent for a minor’s document).
• No unlawful collection. Do not use the Service to collect identity documents or personal data without authorisation, to track, profile or discriminate against people, for surveillance, or to make or check forged documents.
• Not for regulated decisions. OMGlens is not an identity-verification, KYC, anti-money-laundering, credit, employment-screening or background-check service. Do not rely on it alone for those purposes.
• No payment cards. Do not scan payment cards or send card numbers to the Service.
• No abuse. Do not overload, probe or attack the Service, send malware, scrape it, or try to read other customers’ data.

5. Customer data

• “Customer Data” means the documents you scan and the results. You own it. You are the controller of the personal data in it, and we are your processor (or service provider): we process it only to provide the Service, on your instructions, as described in our Privacy Policy.
• Our servers read each scan and return the results; they do not keep the photo or the extracted fields. Results are stored where you choose: on your phone, in your own app, in your Google Sheet or in your own systems. You are responsible for those copies, for backing them up and for deleting them when you no longer need them.
• We keep account, licence, usage and scan-log data (which contains no photos or field values) to run, bill and secure the Service, as described in the Privacy Policy.
• If you need a data processing agreement (for example under the GDPR), email us and we will provide one.

6. AI output

The Service reads documents with AI. AI output can be wrong or incomplete: it can misread characters, dates, names or numbers, miss fields, mistake the document type, or flag something that is fine. Checks such as sum checks, originality flags and Explain notes are aids, not verdicts. You must have a person check every result before you rely on it, and you are responsible for the decisions you make with it.

7. Availability

We work to keep the Service available but do not promise it will be uninterrupted or error-free. It may be unavailable for maintenance, updates, or reasons outside our control, including outages at our hosting or AI providers. Service levels apply only if agreed in a written Enterprise agreement. We may change or improve features; if we remove a material feature you pay for, we will tell you in advance.

8. Fees

• Paid plans and paid add-ons are billed monthly in advance, in US dollars, through Stripe. Overage, where your plan allows it, is billed after the month in which it was used.
• Prices exclude taxes. You pay any applicable sales, use, VAT or similar taxes, except taxes on our income.
• If a payment fails, we may pause the plan or the add-on until it is paid. A failed add-on payment pauses only that add-on.
• We may change prices with at least 30 days’ notice. The new price applies from your next billing period.
• Fees are non-refundable except where the law requires otherwise or we agree in writing.

9. Suspension and termination

• You can stop using the Service and cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• Deleting your account in the app (Settings → Delete account) is immediate: when you are the only person in your company account, it closes that account and ends the subscription at once, without a refund for the rest of the period. See the Privacy Policy for what is deleted and what is kept.
• We may suspend access immediately if you breach these terms, fail to pay, put the Service or others at risk, or if the law requires it. Where reasonable, we will tell you first and give you a chance to fix the problem.
• Either party may end this agreement for a material breach that is not fixed within 30 days of notice.
• When the agreement ends, your licences stop working. Data on your devices and in your own systems stays with you. We delete or anonymise account data as described in the Privacy Policy, except what we must keep by law.
• Sections 5, 6 and 8 (for unpaid amounts) and 10 to 14 survive termination.

10. Intellectual property

We and our licensors own the Service, the SDK, the OMGlens name and logo, and all related rights. You keep all rights in Customer Data. If you send us feedback, we may use it without obligation to you.

11. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that AI output will be accurate or that the Service will meet your legal obligations. The Free plan is provided without any commitment.

12. Limitation of liability

To the extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.
• Each party’s total liability arising from or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or US $100 if you paid nothing.
• These limits do not apply to your payment obligations, your indemnity below, or liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify OMG Infotech Inc. and its officers, employees and agents against third-party claims, and the resulting losses and reasonable costs, arising from Customer Data, from scanning a person’s document without a lawful basis or required consent, or from your use of the Service in breach of these terms or the law.

14. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The state and federal courts located in the State of Delaware have exclusive jurisdiction, and both parties consent to it. Nothing here removes rights you have under mandatory law where you are based.

15. Changes to these terms

We may update these terms. We will change the “Last updated” date above and, for material changes, tell account owners by email or in the admin console at least 30 days before they take effect. If you keep using the Service after that, the new terms apply; if you do not agree, cancel before they take effect.

Other terms: you may not assign this agreement without our consent, except to a successor of your business; we may assign it to a successor of ours. If any part is unenforceable, the rest stays in force. Not enforcing a right is not a waiver. These terms and the Privacy Policy are the whole agreement about the Service unless you have a separate signed agreement.

16. Contact

Questions and legal notices: hello@omglens.com, or by post to OMG Infotech Inc., 2866 Burrows Ln, Ellicott City, MD 21043, USA. See also our Privacy Policy.